Security of your data and network is extremely important, there is no question about it. But is there such a thing of being too secure?
When a problem arises or when requests for changes are made, it makes it difficult for your software vendor to give you quick and efficient support if your system is on lock down.
As a vendor having limited or no outside access to your environment can and will lead to frustration not only on your part but ours as well. We rely on an open line of communication and a solid plan of action to allow access to your site and/or servers. This is key to not only your success, but the success of our relationship with you.
We are not asking for the keys to the kingdom, just access to your utility room so we can do maintenance work.